Refund policy
# Return & Refund Policy
EVKITT is committed to delivering premium products with exceptional performance and craftsmanship. This policy outlines the terms under which returns, exchanges, and warranty claims are accepted, and is designed to protect both our customers and our company from misuse or abuse.
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### 1. Fitment Responsibility
* **1.1 Pre-Purchase Verification:** Customers are solely responsible for confirming product compatibility with their vehicle’s model, year, wheel size, and wheel type before placing an order. EVKITT provides a Fitment Guide and customer support for assistance.
* **1.2 Installation Constitutes Acceptance:** Once a product is installed on a vehicle, it is deemed accepted as properly fitting, and returns for fitment issues will not be accepted unless there is a confirmed manufacturing defect.
* **1.3 Wrong Selection:** Returns or exchanges due to incorrect product selection are accepted only if the product is unused and in original condition. The customer must bear all round-trip shipping costs.
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### 2. Non-Returnable Items
The following are not eligible for return or exchange unless a manufacturing defect is confirmed:
* **2.1** Installed products showing visible signs of use (scratches, adhesive residue, paint chipping, latch marks, etc.) unrelated to a defect.
* **2.2** Products damaged by improper installation (over-tightening, under-tightening, use of incorrect tools, skipping required steps).
* **2.3** Products missing original packaging, manuals, or accessories, or with packaging so damaged that resale is affected.
* **2.4** Duties, taxes, or import fees for international orders (non-refundable).
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### 3. Definition of Quality Issues
A return or replacement request will only be accepted as a “quality issue” if:
* **3.1** There is a manufacturing defect (structural breakage, size deviation, printing error, material delamination).
* **3.2** The product sustained shipping damage, supported by unboxing photos/videos taken before installation.
* **3.3** EVKITT shipped the wrong model, color, or accessories.
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### 4. Proof Requirements
* **4.1** All claims must include clear photos or videos showing the full product, the defect, and the order number/date written on paper in the same frame.
* **4.2** For shipping damage, images of the outer packaging and product are required.
* **4.3** Claims without required proof will be denied.
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### 5. Return & Exchange Requests
* **5.1 Return & Exchange Window (Timeframes):** Customers must contact EVKITT to initiate a return or exchange request within **30 days** from the date of delivery. Any return or replacement requests submitted after this 30-day window will unfortunately not be accepted.
* **5.2 Process:**
* **5.2.1** Submit a request via our automated portal or email: **support@evkitt.com**
* **5.2.2** If approved, EVKITT will provide a return address or prepaid label (if applicable).
* **5.2.3** Ship the product within **3 business days** of approval and provide a valid tracking number.
* **5.2.4 Authorized Return Hub:** No. 1, Lane 3, Longchuan Street, Shixia Village, Dalang Town, Dongguan City, Guangdong Province, China (Attn: Logistics Dept / Ryan; Tel: +86 18587579225). *Note: Please do not ship parcels back to our UK corporate registration address without authorization.*
* **5.3 Shipping Costs:**
* **5.3.1** EVKITT pays for return/exchange shipping if caused by a quality issue or our shipping error.
* **5.3.2** Customer pays for returns due to personal reasons (wrong model/color, dislike).
* **5.3.3** For international orders, the customer pays all return shipping costs and duties.
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### 6. Disclaimer
* **6.1 Incorrect Contact Information:** If the contact information provided by the recipient in the order is incorrect, causing the local carrier or customs to be unable to reach them, the recipient shall bear full responsibility and all related costs arising from clearance failure, delays, return, or destruction of the goods.
* **6.2 Failure to Cooperate with Clearance:** If the recipient fails to respond in a timely manner to notifications from the local carrier or customs, including assisting with import clearance or submitting required documents (such as ID, tax number, authorization letter, etc.), the recipient shall bear full responsibility and all related costs resulting from clearance failure, delays, return, or destruction of the goods.
* **6.3 Incorrect Shipping Address:** If the shipping address provided by the recipient in the order is incorrect, resulting in delivery failure, the recipient shall bear full responsibility and all related costs.
* **6.4 Unclaimed or Abandoned Shipments due to Customs Issues:** If a shipment is destroyed, abandoned, or returned by local customs and postal authorities due to the recipient's failure to cooperate with import regulations (including but not limited to: failure to pay required import duties, failure to provide identification, or refusal to pick up the parcel), the buyer shall assume full financial responsibility for all associated destruction fees, return shipping costs, and original transit expenses. In such instances, EVKITT reserves the right to withhold any refunds or free replacements, as the non-delivery was caused entirely by the recipient's non-compliance.
* **6.5 Language and Tracking Information:** Due to translation differences among local languages, English, and Chinese, tracking information is for reference only. In case of discrepancies, the final explanation provided by the carrier or customs shall prevail.
* **6.6 Force Majeure:** EVKITT shall not be liable for any loss, delay, return, or destruction of goods caused by force majeure events, including but not limited to natural disasters, wars, strikes, epidemics, government regulations, or changes in customs policies.
* **6.7 Official Evidence:** All actual costs and responsibilities shall be based on official receipts, notices, or certificates issued by the carrier, customs, or other relevant authorities.
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### 7. Warranty Coverage
* **7.1 Coverage:** EVKITT products are covered for manufacturing or material defects under normal use from the purchase date.
* **7.2 Not Covered:**
* **7.2.1** Damage from misuse, collision, dropping, improper handling, or failure to follow installation instructions.
* **7.2.2** Normal wear and tear (scratches, paint chipping, stains).
* **7.2.3** Unauthorized modifications or repairs.
* **7.2.4** Track or aggressive driving damage, high-speed water exposure, or chemical corrosion.
* **7.2.5** Color fading within 6 months if within acceptable industry tolerance.
* **7.3 Custom Products:** Custom products are warrantied only for defects in workmanship or materials, not for preference changes or minor visual variations.
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### 8. Returns & Warranty Resolution
* **8.1 Contact Customer Service:** EVKITT will review eligibility for a return, exchange, or warranty claim and provide further instructions upon request.
* **8.2 Return the Product:** Use the original packaging and include all accessories/manuals. Packages must be shipped back within 3 business days of receiving instructions, with a valid tracking number provided to support.
* **8.3 Inspection & Refund Timeline:** If the product meets policy conditions, EVKITT will repair, replace, or issue a refund at no cost. **Approved refunds will be processed automatically back to your original payment method within 5 - 7 business days.** If the item is not eligible, customers will be notified via email and offered a paid repair/replacement option.
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### 9. Additional Notes
* **9.1 Fitment Confirmation Before Installation:** If you are unsure about compatibility, do not install. Installation can leave marks that may disqualify returns/exchanges.
* **9.2 Non-Transferable Warranty:** Warranty applies strictly to the original purchaser.
* **9.3 Regional Variations:** Certain terms may vary by country/region laws.